These Terms govern access to and use of the websites, software, AI systems, managed services, automation, advertising technology, communications and related services provided by SOLAREN Digital LLC, a North Carolina limited liability company (“SOLAREN”). A signed Order Form, Statement of Work (SOW), Master Services Agreement (MSA) or other written agreement may supplement these Terms and controls to the extent of a conflict.
1. SOLAREN Services
Depending on the services purchased, SOLAREN may provide AI receptionist and communications; lead intake, management, qualification and routing; scheduling; SMS and voice follow-up; CRM and dashboards; past-customer check-ins; review requests; Google Business Profile management; jobs, payments, attribution and reporting; advertising management and creative support; funnels; integrations; implementation, support and consulting. Specific services and fees are defined in the applicable Order Form or Statement of Work.
2. Accounts and Authorized Users
Clients are responsible for accurate account information and controlling authorized-user access. Clients must promptly notify SOLAREN of suspected unauthorized access or security incidents affecting their account.
3. Client Responsibilities
Clients must provide accurate and complete business information, including service areas, hours, availability, scheduling rules, offers, pricing, transfer destinations, advertising claims, policies and configuration data. SOLAREN may rely on client-approved information. Clients must not instruct SOLAREN to make false, deceptive, unlawful, discriminatory or misleading statements.
4. AI and Automated Systems
SOLAREN uses AI and automation to generate communications, summaries, classifications, advertising suggestions, creative concepts and other outputs. Outputs may be incomplete or inaccurate. Clients remain responsible for reviewing material facts, claims, pricing, promotions, offers and other information requiring client authority. SOLAREN may require human approval before certain actions, including advertising publication or changes beyond approved limits.
5. Third-Party Services
SOLAREN may rely on telecommunications, advertising, payment, authentication, hosting, analytics and other providers. Their availability and performance are outside SOLAREN’s exclusive control. An outage, suspension, API or policy change, account restriction or approval decision does not constitute a guarantee failure by SOLAREN. Clients must maintain necessary accounts, permissions, payment methods and approvals.
6. Communications and Consent
Clients are responsible for applicable communications laws and industry requirements. Clients must not send unlawful, unsolicited, deceptive or prohibited communications. Where consent is required for SMS, voice, email, call recording or other communications, clients must obtain and maintain legally sufficient consent unless SOLAREN expressly agrees otherwise in writing. SOLAREN may enforce STOP, suppression, consent, quiet-hour and similar controls and refuse communications that cannot be verified as authorized. SOLAREN’s own text messaging program is described in our SMS Consent and Messaging Terms.
7. Fees and Billing
Fees are stated in the applicable Order Form. Unless a signed agreement states otherwise, setup fees and the first subscription period are due upon purchase; recurring subscriptions are billed in advance; approved third-party advertising spend is separate; and applicable taxes may be added. Clients authorize SOLAREN and its payment processors to charge approved payment methods for amounts due. Late, failed, disputed or reversed payments may result in suspension after any legally required notice.
8. Advertising Spend
Advertising media spend is separate from SOLAREN fees unless expressly stated otherwise. Where possible, clients should maintain their own advertising account and approved payment method. SOLAREN will not intentionally increase spending beyond approved authority without required authorization.
9. Advertising and Business Results
SOLAREN does not guarantee any number of leads, appointments, sales, revenue, return on ad spend, ranking, review volume, conversion rate or other business outcome. Results depend on market demand, competition, pricing, staffing, capacity, offer quality, customer behavior, seasonality, platform decisions and client sales and service execution. SOLAREN may recommend optimizations based on available data.
10. Implementation and Launch
Clients agree to reasonably cooperate with implementation by providing information, approvals, credentials, integration access and configuration decisions. Timelines may depend on client responsiveness and third-party approvals. SOLAREN may delay activation where information, consent, verification or provider configuration is incomplete.
11. Intellectual Property
SOLAREN retains ownership of its software, architecture, automation logic, workflows, templates, models, documentation, interfaces, code, branding and other proprietary technology. Clients retain ownership of pre-existing business data, branding, creative assets and materials they provide. Clients grant SOLAREN a limited license to process and use submitted materials solely as reasonably necessary to provide the contracted services.
12. Confidentiality
Each party may receive confidential or proprietary information. The receiving party will use reasonable measures to protect it and use it only for legitimate purposes relating to the business relationship, except where disclosure is legally required.
13. Acceptable Use
Clients may not use SOLAREN to violate law, commit fraud, send illegal or unauthorized communications, deceptively impersonate others, distribute malware, interfere with security, attempt unauthorized access, violate third-party platform policies or knowingly publish false business claims.
14. Suspension
SOLAREN may suspend access where reasonably necessary to protect security, comply with law or provider requirements, investigate suspected abuse, address unpaid balances or prevent material harm.
15. Term and Termination
The applicable Order Form, MSA or SOW controls the term, renewal, cancellation and termination requirements. Amounts already due remain payable upon termination. Provisions intended to survive termination remain effective, including confidentiality, intellectual property, payment obligations, disclaimers and limitations of liability.
16. Disclaimer of Warranties
To the maximum extent permitted by law, SOLAREN services are provided “as is” and “as available.” SOLAREN disclaims warranties not expressly provided in a signed agreement, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
17. Limitation of Liability
To the maximum extent permitted by law, SOLAREN will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or lost profits, lost revenue, lost business opportunity or loss of data arising from or related to the services.
Any aggregate liability cap is defined in the applicable signed client agreement. These website Terms do not establish a separate monetary cap.
18. Indemnification
Each party will be responsible for claims arising from its own unlawful conduct, infringement, fraud, gross negligence or willful misconduct as provided in the applicable written agreement and applicable law.
19. Governing Law
These Terms are governed by North Carolina law, without regard to conflict-of-law principles. Venue or dispute-resolution requirements in an applicable signed agreement control.
20. Changes
SOLAREN may update these Terms with a revised “Last updated” date. Material changes affecting existing paid services will be handled according to applicable agreements and law.